• Customer-Centric: Your approach is always focused on understanding and meeting the customer needs, ensuring that every action you take contributes positively to their experience.

• You are fluent in English and Portuguese.

• Eager to Learn: You have a strong desire to grow, not only in your role but also within the blockchain industry. You stay informed about industry trends and continuously seek opportunities to enhance your skills.

• Effective Communicator: With excellent verbal and written communication skills, you can convey information clearly and empathetically to a diverse range of customers.

• Problem Solver: You are adept at identifying issues and finding creative, practical solutions to resolve them efficiently.

• Empathetic Listener: You have the ability to understand and share the feelings of others, which helps in building strong relationships with cardholders.

• Team Player: You work well in a collaborative environment and are willing to share knowledge and support your colleagues.

• Adaptable and Resilient: You are comfortable with change and can maintain high performance levels even in challenging situations.

• Detail-Oriented: You pay close attention to the details, ensuring accuracy and thoroughness in your work.

• Advocate for Improvement: You're not just a participant but a contributor, always looking for ways to improve our services and processes.

Nice to have

• Familiar with Web3 & DeFi: You understand the core concepts of decentralized finance & blockchains, and have had experience buying/selling/swapping/bridging tokens. 

• Relevant Prior Experience: While not mandatory, previous experience in customer service or a related field or being a Discord mod is beneficial.

Please apply for this position with your CV in English.

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
• Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
• Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
• Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
• State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
• Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
• Inclusive and Diverse Culture: At Gnosis, we are committed to creating an inclusive environment that celebrates diversity. We believe our products and services are enhanced by a wide range of perspectives. All qualified applicants will receive consideration for employment without regard to race, ethnic origin, age, religion, belief, marital status, gender identification, sexual orientation, or physical ability.
• Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.

At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

About Gnosis

Since launching in 2015, Gnosis has evolved from a prediction market platform into a comprehensive Web3 infrastructure provider. Our journey includes developing Safe, an industry-standard multisig wallet securing over $100 billion in assets, and CoW Protocol, offering MEV-protected decentralized trading. Gnosis also created Zodiac, a modular DAO toolset enabling customizable governance systems. 
In 2021 Gnosis launched the Gnosis Chain through a merger with xDai. This low-cost, reliable L1 supports decentralized applications with high security and uptime.

Today, Gnosis focuses on scaling blockchain technology beyond infrastructure, delivering consumer-facing applications that rival traditional systems in user experience. The ecosystem aims to revolutionize key areas like payments, decentralized AI, and the open web. United by the GNO token, Gnosis's aligned projects work towards a decentralized future where users have greater control and privacy. Gnosis Chain serves as the secure, EVM-compatible foundation supporting this growing ecosystem of innovative products.
Embrace the future of decentralized technology with Gnosis, and join us as we build the open internet together!