Tech Ops Analyst

Permanent employee, Full-time · United Kingdom

What you will do

Location: Onsite in London

Position: Full-time

Gnosis Pay is the first Decentralized Payment Network (DPN), bridging the gap between real-world payments and blockchain transactions. By introducing the first-of-its-kind Visa-certified debit card directly connected to a self-custodial crypto wallet instead of a traditional bank account, Gnosis Pay makes the transition from Web2 to Web3-based payments simple and intuitive.
Gnosis Pay is an open framework, providing the platform and tooling for Web3 projects, wallets, and financial institutions to build their own decentralized payment solutions.
For more information about Gnosis Pay, check out our website: https://gnosispay.com/

About the Role

We are looking for a Tech Ops Analyst with a strong focus on payments and exposure to web3 technology. The ideal candidate will bridge the gap between our customer support and technical teams, ensuring smooth operations in our payment systems. This role demands a deep understanding of payments and blockchain combined with the ability to address complex issues.
The Tech Ops Analyst will play a pivotal role in maintaining operational excellence, ensuring accuracy in financial processes, and enhancing our customer support capabilities in a fast-paced, innovative environment.

Key Responsibilities

Process Reconciliation and Customer Support:

Manage authorization and clearing requests to ensure accurate payment flows.
Collaborate with customer support teams to address and resolve customer inquiries.
Deliver fast, precise responses to complex support issues, enhancing customer satisfaction.

Performance Monitoring and Issue Resolution:

Continuously monitor user performance, responding promptly to any alerts of degradation.
Conduct thorough investigations to determine causes of operational issues.
Collaborate with technical teams to communicate operational breakages and assist in driving resolutions.

Operational Efficiency and Automation:

Implement data and process efficiencies to meet the demands of scaling and speed.
Identify, design, and automate inefficient operational processes, reducing manual workloads and enhancing system functionality.

Who you are

Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
Proven experience in technical operations, preferably in a fintech environment.
Strong understanding of financial payments processes.
Familiarity with blockchain technology.
Excellent analytical and problem-solving skills, with a keen eye for detail.
Ability to work collaboratively in a fast-paced, dynamic environment.
Excellent communication skills, both written and verbal.
Passion for technology and innovation in the financial sector.

What we can offer you

Besides a competitive salary you will be covered with both Health and Pension Scheme.
Our annual leave allowance is a generous 25 days plus Bank holidays.
We share a friendly, comfortable and informal office environment in Central London.
Do you like to work and travel? We gather the team once a year for a retreat somewhere sunny.
And do not worry about your equipment and subscriptions. We’ll equip you with the latest hardware and provide you with all the tools you need!

But most important - grow with us! We’re growing rapidly, the industry is expanding fast, and we have a lot to do. If you’re someone who loves taking initiative and getting things done, there are a lot of opportunities for you at Gnosis Pay.
We’re enthusiastic about our shared mission and enjoy spending time together!

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About us

Gnosis boasts an unparalleled track record of experimentation and building decentralized infrastructure for the Ethereum ecosystem. When Gnosis was founded in 2015, it focused on building prediction markets to enable worldwide access to accurate information. Today, as a DAO, Gnosis uses the products that it creates to transparently guide decisions on the development, support, and governance of its ecosystem. Safe, Cow Protocol, Conditional Tokens, Gnosis Auction, Zodiac, Agnostic Relay, and MEV Blocker are all products and protocols incubated by Gnosis.

In November 2021, the xDai and GnosisDAO communities voted to combine their vibrant ecosystems to create the Gnosis Chain, an EVM compatible, community owned network that prioritizes credible neutrality. Secured by over 200k validators around the world, Gnosis Chain ensures a secure and resilient infrastructure. Users and developers on Gnosis Chain can also take advantage of familiar tooling and trust-minimized bridges to the Ethereum mainnet. Gnosis Chain employs the same execution and consensus layer clients as Ethereum, ensuring seamless integration with all future EIPs.

Most recently, we launched Gnosis Pay, the first decentralized payment network allowing web3 developers to integrate with a range of traditional payment schemes including Visa. Gnosis Pay allows users to spend their digital assets anywhere Visa is accepted with the same quick, seamless transactions they expect from a traditional debit card.

Embrace the future of decentralized technology with Gnosis Chain, and join us as we continue to shape the next generation of web3 advancements. Together, we are building a decentralized ecosystem that empowers users and fosters global innovation.