Product Manager - Onboarding

Permanent employee, Full-time · Portugal, United Kingdom, Brazil

What you will do

About Gnosis Pay:
Gnosis Pay is revolutionizing finance with the world's first self-custody card, seamlessly bridging traditional card schemes with blockchain technology. We are a nimble and ambitious startup shaping the future of payments by combining secure, self-custody solutions with modern card experiences. Working with us means tackling novel challenges at the intersection of e-money regulations and Web3 innovation.

About the Role: We're looking for a Product Manager to own our onboarding journey end-to-end. You will drive the development of our APIs, SDKs, and gnosispay.com web app, which are focused on integrated partners. Your responsibilities include co-ownership of the signup funnel, KYC processes, checkout, card order, and activation. Your mission will be to make the onboarding experience smooth, intuitive, and compliant, setting our users up for success from day one.

We are currently operating in two jurisdictions (UK and EEA), but we are expanding to 9 new countries in three different regions next month, making the KYC process extraordinarily complicated and crucial. Finding a balance between compliance and good UX is a key factor of this role. You will collaborate across functions—engineering, design, growth, support, legal, and compliance—to deliver an onboarding experience that not only complies with regulations but delights users.

Co-own and optimise the onboarding funnel, from user signup, kyc, to card activation along with the Growth team
Ensure that the KYC journey aligns with regulatory requirements in e-money and the Web3 space, while maintaining a seamless user experience
Collaborate with cross-functional teams — engineering, design, growth, support, and compliance— to create a compliant and user-focused onboarding flow
Gather, analyze, and implement user feedback to iterate and improve the onboarding process
Translate regulatory requirements into actionable product features that meet compliance standards

Who you are

3-5+ years of Product Management experience, ideally in fintech, crypto, or regulated industries
Demonstrated expertise in managing onboarding flows, including KYC, sign-up, and card activation processes
Strong understanding of fintech and/or blockchain technologies
Proven ability to work effectively across teams to deliver successful product outcomes
Excellent communication skills with a proactive, data-driven approach to problem-solving
Familiarity with compliance and regulations in fintech or web3

Nice to Have:

Knowledge of payment infrastructure and card schemes
Ability to write SQL queries or work with data analytics tools
Previous KYC product experience

What we can offer you

Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
Inclusive and Diverse Culture: At Gnosis, we are committed to creating an inclusive environment that celebrates diversity. We believe our products and services are enhanced by a wide range of perspectives. All qualified applicants will receive consideration for employment without regard to race, ethnic origin, age, religion, belief, marital status, gender identification, sexual orientation, or physical ability.
Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.

At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

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About us

Gnosis boasts an unparalleled track record of experimentation and building decentralized infrastructure for the Ethereum ecosystem. When Gnosis was founded in 2015, it focused on building prediction markets to enable worldwide access to accurate information. Today, as a DAO, Gnosis uses the products that it creates to transparently guide decisions on the development, support, and governance of its ecosystem. Safe, Cow Protocol, Conditional Tokens, Gnosis Auction, Zodiac, Agnostic Relay, and MEV Blocker are all products and protocols incubated by Gnosis.

In November 2021, the xDai and GnosisDAO communities voted to combine their vibrant ecosystems to create the Gnosis Chain, an EVM compatible, community owned network that prioritizes credible neutrality. Secured by over 125k validators around the world, Gnosis Chain ensures a secure and resilient infrastructure. Users and developers on Gnosis Chain can also take advantage of familiar tooling and trust-minimized bridges to the Ethereum mainnet. Gnosis Chain employs the same execution and consensus layer clients as Ethereum, ensuring seamless integration with all future EIPs.

Most recently, we launched Gnosis Pay, the first decentralized payment network allowing web3 developers to integrate with a range of traditional payment schemes including Visa. Gnosis Pay allows users to spend their digital assets anywhere Visa is accepted with the same quick, seamless transactions they expect from a traditional debit card.

Embrace the future of decentralized technology with Gnosis Chain, and join us as we continue to shape the next generation of web3 advancements. Together, we are building a decentralized ecosystem that empowers users and fosters global innovation.