What you will do
About Gnosis App
We’re on a mission to make money fairer and empower every human with greater financial freedom and opportunity through blockchain technology. Our long-term vision is to create an all-in-one money app — the consumer gateway to everything Gnosis has built and more. It will be radically simple and intuitive for everyday people, yet uncompromising in its mission.
About the role
As our Operations Generalist, you’ll be at the center of making both the app and the team run seamlessly. You’ll work alongside the people behind products like Safe, CoW Swap, Gnosis Pay, and Circles — products that have pushed the boundaries of financial innovation worldwide.
This is an incredibly versatile role where you'll be exposed to all aspects of building a business, especially on the non-technical side.
A. Customer Operations
B. Company Operations
We’re on a mission to make money fairer and empower every human with greater financial freedom and opportunity through blockchain technology. Our long-term vision is to create an all-in-one money app — the consumer gateway to everything Gnosis has built and more. It will be radically simple and intuitive for everyday people, yet uncompromising in its mission.
About the role
As our Operations Generalist, you’ll be at the center of making both the app and the team run seamlessly. You’ll work alongside the people behind products like Safe, CoW Swap, Gnosis Pay, and Circles — products that have pushed the boundaries of financial innovation worldwide.
This is an incredibly versatile role where you'll be exposed to all aspects of building a business, especially on the non-technical side.
A. Customer Operations
- Lead and develop the customer success function, including managing existing team members
- Design scalable support processes, automations, and escalation frameworks
- Leverage AI and tooling to deliver efficient, high-quality support
- Monitor KPIs and continuously raise the bar on service standards
- Coordinate incident response across engineering and external partners (banking, card, infrastructure)
- Establish structured feedback loops between users and product
B. Company Operations
- Own cross-functional projects & execution across Product, GTM, Partnerships, and Finance
- Identify operational gaps and solve them without waiting for direction
- Manage service providers, contracts, invoices, and SLAs
- Implement and maintain internal systems (documentation, dashboards, workflows)
- Support product launches and growth initiatives when required.
- Monitor budgets, burn, revenue, financials when the time comes.